Cross-selling, Upselling (& Scotland)

“Do you want fries with that?” and “Do you want to go large for just 60p?”
The cross-sell and the up-sell.

These two questions earn McDonalds billions in extra sales each year – all after the sale has already been made.

How can you use both of these techniques in your professional practice?

What do you cross-sell or up-sell? What could you cross-sell or up-sell? What would it be worth to your firm?

Do you do it with every client? How can you get your people to do it as religiously as the minimum wage kid over the counter in McDonalds?

You’re not alone, Westminster has also forgotten to upsell after the sale has been made.

This is why you’re not hearing about what the oil price reality would have done to the finances of a newly independent Scotland and what effect it would have had on its people.

“Next to victory, the act of pursuit is most important in war.”
Carl von Clausewitz